Hi everyone,
I’m having an issue with App Store Connect regarding the production release of my app.
I submitted my app and contacted App Store Connect support because I haven’t received any verification or confirmation to proceed with the production release, but I still haven’t received any response.
It has been over two weeks since I first contacted them. According to Apple’s documentation, support responses usually take around 48 hours, so I’m a bit concerned.
My app is currently not moving forward to production, and I don’t see any clear indication of what is missing or if additional action is required from my side. I’ve checked App Store Connect notifications and my email (including spam), but there’s nothing.
Has anyone experienced a similar situation recently? Is there a recommended way to escalate this issue (specific support category, phone call, or another process)?
Any help or advice would be greatly appreciated.
Thank you!