Hello Apple Developer Support Team, I am writing regarding my Apple Developer Program enrollment, which has been stuck in "Pending" status since January 19, 2026. Despite a successful payment through the mobile app, my dashboard still displays the message: "To continue your enrollment, complete your purchase now". I have already been charged for the membership, but the 48-hour processing window mentioned on the dashboard has now passed.

I purchased the Apple Developer Membership a few days ago and have been unable to access my account. In my account section on the web, it still has the button to complete my purchase, which I've already done and received an order confirmation from Apple for. I've reached out to support by email, but haven't heard anything back. Does anyone have any methods of resolving this or getting phone support?

「Apple Developer Programに登録しようとしていますが、 支払いが承認されません。クレジットカード/デビットカードで 99ドルの支払いをしようとしていますが、エラーが出ます。 原因と対処法を教えてください。 オペレータに確認をしながら、いろいろと対処しましたが、結局わからずで、こちらを案内されました。 クレジットカードの種類を変えたり、ブラウザを変えたりしても出てくるエラーメッセージは一緒で、登録することができません。

Hey everyone, I having this error when I try to enroll. "Your enrollment in the Apple Developer Program could not be completed at this time." I tried to contact Apple Support by phone and I received the information: "We can't identify/verify you, then I can't help" End of conversation... My account is maybe 10 years old, I pay monthly for Apple services, and they can't identify me? Someone could help me? I've been an Apple developer for 7 years, but I've always used a business account. What should I do? Thanks a lot!!!!

Hi everyone, I am experiencing a serious issue with enrolling in the Apple Developer Program and have been unable to resolve it. I initially applied more than a week ago, but I never received an activation email or any confirmation that my membership has become active. Since there was no progress, I attempted to submit the enrollment multiple times and also withdrew/canceled previous attempts, as I was uncertain about the appropriate course of action. I additionally tried using different credit cards, assuming that the payment method might be the source of the problem. The core issues are as follows: My order/enrollment remains in a “processing” state, I do not receive an activation email, Apple Developer Program Support has not responded. I have already sent more than five emails to support, yet I have received no response and no updates. Has anyone encountered a similar situation before?

Hi, I have tried to signed up for a Developer Program since 24 December 2025 and I only received an acknowledgment email. My card was never charged and I never received any response from Apple. I logged a support ticket which I have not received any response for except an acknowledgment that they received it and will respond in 48 hours. I have no other ways of requesting for support as chat and phone call is not available. Does anyone know how I can successfully sign up for Apple Developer Program?

I purchased a developer account approximately 4 days ago, on Saturday. The payment was successfully charged to my card and I have the receipt, but I have not received any approval. The status is still PENDING, and we are about to enter the 5th day without approval. How can this issue be resolved? We are also not receiving any responses to our support tickets.

My Enrolment Program has been pending for nine days now. I submitted the requested documents and received the following message: "Thank you for providing the documents we requested. We will review them and follow up with you within two business days." It's been 5 days now, and I still haven't received a response. I've emailed support three times and haven't received a response either. I haven't received any information that anything is wrong or that I need to send anything else. Zero contact. What's going on? I have to admit, I haven't felt treated as poorly by any company as I am now by Apple.

Getting a Bad Gateway on the website atm and unable to distribute my app to App Store Connect.

Need help with Apple Developer Program enrollment. What happened: Paid $99 on Jan 14 from Pakistan (HabibMetro bank) Money fully deducted from my account Apple says "payment problem" and gives me 7 days or enrollment cancels Bank needs 10 days to trace the payment The problem: -Apple will cancel before bank finishes tracing (7 days vs 10 days). -Apple Support suggested re-enrolling with their app using different payment method, but I'm worried about: Getting charged twice First payment not refunded Losing the $99 Questions: Anyone faced this? What did you do? Should I re-enroll or wait? How to avoid double payment? Order: D004702861 Case: 102802965662 Any advice appreciated

Hello, I’ve attempted to enroll to the Apple developer program on January 5th where after I submitted my credit card info for payment I received an acknowledgment email In the email it says it’ll take up to 48 hours to process the payment it has been more than 2 weeks now and I received no response or activation email from apple throughout these 2 weeks I have attempted additional times to pay and contact support but even when sending a support ticket (which claims response in 2 business days) I didn’t get any response whatsoever am I doing something wrong? Is this common? please help 🙏🏻 thank you!

I am having trouble in renewing my Apple Developer account. I do not see any renew or Apple Developer Subscription Payment option.

I previously had an account that changed devices when purchasing the Apple Developer Program, which prevented me from continuing the purchase. Customer service stated that they did not have the authority to handle it. So I registered a new ID, but I still couldn't register. Now, both accounts are unable to purchase the Apple Developer Program because the button is grayed out. I consulted customer service, and one of the representatives informed me that my identity is no longer eligible for purchasing the Apple Developer Program. I don't want to purchase using someone else's identity. Is there a way to resolve this? I feel like the purchasing process is locked.

I am having what feels like an endless nightmare trying to convert from an individual to an organisation. I had set up a bank account with my individual, done a WEN-BEN-8 or whatever it is called, then found out that I would need to do an organisation so that my name was not splashed around with my app. I created a company, got an ABN, an ACN, a DUNS, a bank account, a GST (even though I'm technically exempt in Australia - I doubt I will earn more than $300), and now I can't seem to change my bank account to a business account or do the WEN-BEN-8 rubbish for my organisation. This is literally harder than writing a game. I was asked for a letter of employment, but when I said, 'Do you want me to write a letter to myself, from myself, employing myself' - they did a half migration.... I am sitting stuck in limbo with an approved app, and a half-transferred organisation account... any tips on how I can resign the paid app agreement on the 'business account' when that is not being offered? Sorry for the rant, but over two weeks with this back and forth and I've developed an eye twitch...

Around 2012, we developed an Apple app. Due to the team's lack of technical maturity at the time, my partner eventually gave up on further development. Later, around 2019, I logged into one of my Apple IDs, and it showed that the registration was in progress with the button grayed out. Today, in order to register as a developer, I specifically bought a new iPhone 17 from JD.com. The process went smoothly at first, but after filling in my name and address, completing the facial verification, it just logged me out. Now, when I open Developer, the registration button is grayed out again. It’s quite frustrating. I had hoped the new phone would solve the issue. Back in 2019, I encountered the same problem—I tried logging in on different devices, including my wife’s phone and an iPad, but none worked. Could it be that even a newly registered account would face the same issue today? As someone eager to publish an app, this is truly disappointing. I’m not sure if it’s a system problem or something else. I remember that in 2012, we didn’t do anything wrong, but the team wasn’t technically mature enough, and I urged my partner to keep working on it, though he eventually gave up. Now, as I try to register again, I’ve filled in everything today—my bank card (a debit card), completed facial verification, entered my ID card details, and provided my address. But I never reached the payment step. In the end, when I open Developer, the registration button is grayed out. I hope to find out why this is happening, but I haven’t gotten any answers—just like years ago when customer support simply suggested re-registering without a clear explanation. However, registering with someone else’s information could lead to issues later on. I hope to find a solution.

Apple removed our app from the App Store today stating we need to renew our Apple Developer membership. I have written confirmation that Apple ran our card in late November and we haven't received another follow up stating it was still due or that our account / app was going to expire and/or was up for removal. There also seems to be an odd bug with the Apple Developer Program as I am an Account Holder on this app and a user on our other app (in the CA App Store). When I try navigating to the Membership Details screen it brings me to the CA app which another member of our team is Account Holder of. There's simply no way to get to the Membership Details screen for the app that's been removed and we only noticed this a few days ago. Again, Apple has given us zero warning that our app was up for removal nor that we still owe for our annual membership renewal fee. . .because we paid it back in November of 2025 and have the receipt from Apple confirming as much. Does anyone have any suggestions or perhaps a link I might be able to try to get me to the screen to attempt to pay the renewal fee (again) so we can get the app back in the App Store?

Current issue (happening now) I get blocked immediately after entering my identity details and address. Apple Developer app (iPhone) I start the enrollment flow. After identity verification, I enter my address (Street Address, City/Town, State/Province, Postal/Zip, Phone). As soon as I tap Continue, I get: Contact Us to Continue There may be an issue with your account that needs to be resolved before you can continue. Please contact support. I cannot proceed past this point. Web enrollment (developer.apple.com) When I try on the web, I get: Your enrollment could not be completed. Your enrollment in the Apple Developer Program could not be completed at this time. This happens right after providing identity + address (before I can proceed further). Previous timeline (related background) ~3 months ago I incorporated my company in Türkiye (Ltd. Şti.) and tried to enroll as an organization. What happened First attempt on the web: enrollment was approved, but I couldn’t complete payment. Support told me to reset and try via the Developer app. Developer app enrollment then requested identity + “association with the enrolling entity” and company documents: Government-issued photo ID Employment/association verification Commercial registry extract (signed/stamped) Articles of association Tax office + tax number document Signatory circular I uploaded the requested documents. Apple replied that Turkish documents were unsupported and asked for “solicitor-certified English translations.” I uploaded English translations that were sworn-translator stamped. Why the translations were not notarized In Türkiye, due to the current economic situation, notarizing multiple translated corporate documents can cost hundreds of USD. Because of that, I initially provided sworn-translator certified (stamped) English translations rather than notarized translations. The translation office I worked with told me they regularly prepare company document translations for Apple Developer Program enrollments and that translator-certified translations are usually sufficient. My plan was to get everything notarized immediately if Apple explicitly requested notarization again or clarified that notarization was mandatory. About a week later, I received: Your enrollment request for your company has been declined. I followed up multiple times asking what exact requirement was not met (translation certification type, identity/association verification, etc.). Phone support said the decision was final and they could not disclose the reason. Additional detail discovered after the decline (document error fixed) After the decline, I reviewed all documents line-by-line and found a serious issue in my signatory circular: My company was incorporated on 27.08.2025. The signatory circular incorrectly stated that my authority started on 27.08.2023 (two years earlier). This was a notary/document preparation error. I immediately returned to the notary and had it corrected. They acknowledged the mistake, and I can obtain an official written statement confirming the correction if needed. However, Apple has not provided a channel to submit corrected documents, and support is not giving a path forward. What I’m asking the community Has anyone seen the “Contact Us to Continue” message triggered at the identity/address step and successfully fixed it? If yes, what specifically solved it? Is this typically an Apple Account eligibility/restriction flag, or can it be caused by address/region verification format issues? After an organization enrollment is declined, is there a known path to re-apply successfully (e.g., notarized translations vs translator-stamped, or having a different authorized representative apply as the Account Holder)? If documents were corrected after the decline (like the notary error above), is there any supported way to resubmit without starting from zero? Any concrete guidance would help. Thank you.

I have been trying from a long time now to register for Apple Developer Account for my company but every time I am getting the Same Unknown Error. And I have tried contacting the support team from a long time but haven't received any resolution.

Hello there. My enrollment process with ID N2XM45Y7RA is stuck, even if all requirements are fulfilled. Nothing... a month guys? What can I do - or who do I contact.??????

I originally enrolled in the Apple Developer Program in 01/10/2026 as an induvidual . it has been 6 days account pending payment not taken from my bank account. they don t answer emails so what s going on ?